• Involve technical discussions and troubleshooting efforts for complex customer issues.
• Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction.
• Collaboration, Working with Sales, Management, and Operation teams to initialize or support ASUS server products.
• Attention to detail is a must for projects, which may include many moving parts in the equation.
• Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products.
• Serve as a trusted technical resource for peers by sharing best practices and supporting complex issue escalations.
• Identify opportunities to improve team processes, documentation, and technical resources.
• Communication with engineers from the technical team at the Taiwan headquarters to solve technical issues
• Support for new project development of customers
• Collect & Manage Electromagnetic Compatibility Registration (KCC) related data and schedule the test
• If required, visit and work in data center environment, including standing, bending, and lifting equipment.

• 5+ years of experience as a Field Application Engineer (FAE) or in a related technical customer-facing role, providing technical support and solutions for server products.
• Able to support, partner and answer pre-sales and post sales technical engineering questions to internal sales team and external stakeholders
• Experience in installing, configuring and maintaining server platform (rackmount, blade, tower), motherboards, CPU, (Intel Xeon, and AMD EPYC) CPU and Memory, storage (SATA/NVMe), networking (10/25/100GbE).
• Customer focused and analytical mindset with good verbal and written communication skills.
• Ability to multi-task and manage workflow priorities
• Focused on taking initiative to solve problems and create positive results.
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions.
• Highly technical problem solver who understands system architecture, hardware and software interaction.
• Excellent written and verbal communication skills in English.
• Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms(VMware, Hyper-V).

- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자