1. Sales Management
- Develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects
- Manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy
- Provide monthly sales estimate, sales target for all sales activities (incl. event, Seoul Maison or in-BTQ animation etc.)
- Monitor and analysis on weekly sales trend in both quantity and qualitative way
- Analyze and evaluate monthly sales results, collect and provide qualitative feedbacks
- Support boutiques to identify & develop the High Jewelry/High Ticket clients and business incl. SNR management
2. Operations
- Directly supervise the daily operations of the boutiques in the area. Align with the corporate requirements of compliance & service standard in collaboration with Retail Ops. Internal audit, Finance, IT team.
- Regular visit to the boutiques. Provide feedback to boutique managers and staffs to make improvements in a timely manner
- Help to update the visit feedback report on monthly basis for better tacking & follow-ups in the future
- With the assistance by Retail Ops. and accountant team, to control the boutiques T&E cost. Ensure they are following the company policy and the compliance requests
-Be responsible to cross check the individual commission according to the sales invoice
-In charge to check the sales invoice & the relevant supporting documents to meet the compliance requirements
3. Customer Relationship
-Monitor the handling of those outstanding CS claims within the respective area
-Improve overall service quality to meet Satisfaction Barometer standard
4.Team Management & Development of Boutiques
- Define recruitment criteria and conduct the interviews
- Identify staffs’ potential & the talents in the existing team
경력 및 자격요건
Minimum 10 years of relevant experience in Sales and Retail functions in Luxury, Fashion or Retail industry (Jewelry industry experience as a plus)
University degree
Excellent understanding of retail selling and customer service process and customer behavior in Retail
Leadership skill in vital to give the directions and to nurture the commercial team
Excellent communication skill and negotiation skill
Demonstrate the ability and willingness to make a difference and challenge the status quo
Strong analytical skill
Ability to communicate effectively and positively to the team and different business stakeholders
Problem-solver, service and result oriented, organized, proactive and team player
Constant “can-do” attitude
Good English skill as a plus
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
