After Sales Service Management
- Actively participate in Customer Service process updates and improvements for better client experiences in boutiques
- Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented
- Coordinate & communicate with technical service provider and boutiques
- Work in accordance with company practices and procedures and generally accepted business and technical standards
- Managing parts as required for both repair shop and field service
- Complete reports and other tasks/assignments as required
- Communicate to make workflow smooth with the related parties (HQ, AP, BTQs, Vendors etc.)
- Communicate and follow up the legal documents with the government agency
- Identify training & coaching needs through boutique visits when necessary
Customer Service Management
- Management of external partner, KCSC(Korea Customer Service Center) to meet the service standards
- Review the monthly report and provide correct guidelines and feedback to ensure the quality of service, to clients and boutiques
- Provide relevant training for better client service and maintaining excellent service level
- Follow up open cases with clients and related teams to ensure cases close in timely manner
- Take actions on VOC performance and client feedback/complaints to improve client service
- Drive continuous improvement for customer experience
- Lead KCSC projects in line with APAC and HQ
경력 및 자격요건
• Good command of written and spoken English (Preferred)
• Strong passion client service excellence
• Ability to handle call objectively, when speaking with clients who may be irate; ability to handle client
• Knowledge of Client Relationship management, e-mail response
• Organized and work independently with minimal supervision
• Excellent interpersonal skills
• Strong problem-solving skills
• Possess warm and elegant voice
기타
- 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 이력서에 연락처, 희망연봉 게재
- 해외여행에 결격 사유가 없는 자
담당업무
입사지원
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02-6281-5025
alysha@nterway.com
