1. Retail Performance Enhancement & Coaching
- Build the store performance goals in collaboration with global retail performance team and in partnership with the retail leaders continuously review and drive performance across sales revenue, retail KPIs, non-selling activities.
- Drive day to day business by leveraging retail performance tools (Mystery Shopping, VOC, Daily T, Retail dashboard, 1 to 1 touch base) and partnership with retail leaders to implement improvement plans.
- Leverage Voice of Client verbatim and Mystery shopping results to drive focused action plan, partner with retail learning team.
- Work in partnership with Finance and HR on FTE planning, productivity, finding top performers, emerging talents & optimization with the goal of delivering service excellence through an elevated
Client experience.
- Partner with key stakeholders, in particular retail learning and client development teams, to improve strategic KPI (Conversion Rate, AUR, MS, NPS, 10K clients, and Appointments)
- Develop and keep consistent standards and KPIs across all stores.
- Review weekly and monthly performance KPIs with retail leadership to identify opportunities and suggest action points to implement with the intent to implement best practices across the networks.
- Identify and recommend incentive programs to reinforce behaviors or product to drive business or to increase market share.
2. Project Management
- Project management and coordination for any retail-related project.
- Roll out in market Global Retail / Omni initiatives with a transversal approach (e.g., Retail dashboard, Mystery shopping program, Voice of Client, new POS system, Brilliance App etc.)
- Lead local 360 initiative to support market priorities.
3. Business Intelligence
- Evaluate business performance, translating data to actionable insights aligned with brand expectations.
- Provide business intelligence via trend analysis and competition benchmark, in collaboration with finance and retail team
경력 및 자격요건
- 10+ years of retail experience in luxury retail
- BA or BS degree or greater
- Effective communication and analytical skills
- Demonstrated ability to collaborate productively and ability to lead and influence in a team environment.
- Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role.
- Business acumen, numerical agility and forward-thinking
- Knowledge of retail and luxury market, sales trends and KPI management
- Excellent interpersonal skills with a thoughtful attitude
- Working experience in global organization
담당업무
02-6281-5009
janam@nterway.com
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