➢Deploy Learning Path for Retail team
-Work with Regional Training team for Retail training strategy and budgeting for retail staff
-Identify and analyze learning and coaching needs for the individual and collective needs for the boutique
-Recommend action plans and coaching plans; create and maintain personalized learning plans for boutique staff
-Facilitate in-boutique training, learning solutions (including digital ones) and field coaching, and application of learning.
-Plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives.
-Implement in-boutique learning sessions on product, service, and strategy
-Drive digital learning, and client-centric experience in boutique
-Engage in floor coaching to ensure retention and application of learning
-Engage in regular coaching conversations with boutique staff to assist in their learning journeys
➢Onboarding Planning for New Hires
-Put together customized on boarding experience for new hires and deploy accordingly
-Coach new hires in product knowledge, selling skills and client service using blended learning approaches
-Equip on boarding buddy to support new hires
-Monitor and track progress of integration for new hires
➢Measuring Effectiveness on KPI
-Track learning and coaching effectiveness by setting appropriate KPIs.
-Observe frontline learners at work (using specific pre-designed checklists) and share observations and feedback regarding staff performance, as well as client insights
-Proactively bringing people/client intelligence/pulse of the retail teams to retail and business GMs
경력 및 자격요건
Relevant Experience and Training
•Degree holder /Diploma
•Minimum 6 years’ experience in training, L&D, retail or retail management area with successful track record, preferably gained from high end luxury retail industry
Relevant Knowledge, Skills, Abilities
•Good command of written and spoken English (Preferred)
•Strong passion for people development and client service excellence
•Strong presentation and communication skill
•Organized and work independently with minimal supervision
•Excellent leadership, sales & luxury skills with proven track record
•Excellent interpersonal skills
•Strong feedback skills
•Coaching principles and practices
•Possesses an innovative mindset
담당업무
02-6281-5074
hkkim@nterway.com
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