- Lead and directly manage a team of three Retail Training and Quality Managers, each responsible for the Domestic, Cosmetics, and Fashion divisions, plus one Chinese language trainer & one CS Manager.
- Develop and establish service standards that elevate the customer experience across all touchpoints.
- Design and implement retail training programs for store staffs that enhance selling skills and language capabilities, fostering a culture of continuous improvement.
- Oversee mystery shopping initiatives to assess and enhance service delivery, providing actionable insights for performance enhancement.
- Collaborate with cross-functional stakeholders to navigate complex structures and ambiguous reporting lines, ensuring alignment with business objectives.
- Maintain a strong focus on quality and exceptional service delivery, driving a high-performance culture within the team.
경력 및 자격요건
- Proven experience in retail training and quality management within the retail or luxury sectors.
- Exceptional leadership skills with the ability to inspire and motivate a diverse team.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication skills in both English and Korean; proficiency in additional languages is a plus.
- Ability to navigate complex organizational structures and manage multiple stakeholders effectively.
담당업무
02-6281-5074
hkkim@nterway.com
입사지원
돌아가기
