o Retail Strategy, Business Analysis & Reporting
▪ Develop and implement retail strategies to drive sales and business growth, ensuring alignment with brand and company objectives.
▪ Build and develop a high-performing retail team by conducting monthly performance reviews and monitoring individual productivity.
▪ Lead stores with a clear retail strategy to meet sales targets while ensuring alignment with marketing, logistics, and other departments.
▪ Support sales forecasting and budgeting processes, ensuring accuracy in targets and financial planning.
▪ Update and track daily/weekly/monthly sales targets and KPIs for stores, ensuring continuous monitoring and improvement.
o Store Operations
▪ Oversee daily store operations, manage events, and coordinate marketing activities to enhance store performance.
▪ Ensure all administrative procedures and timelines are followed in line with the brand HQ policies and guidelines.
▪ Manage activities related to new store openings or relocations, ensuring smooth coordination among all involved parties.
▪ Implement and evaluate mystery shopper programs to assess service quality and customer experience.
▪ Handle customer service issues and complaints promptly, collaborating with store teams to resolve matters effectively.
▪ Oversee Visual Merchandising by following brand guideline and create appealing shopping environment.
o Team Management & Development
▪ Continuously enhance retail staffing strategies and incentive schemes
Communicate with Store Managers and Sales Associates to set competitive KPIs, improve proficiency, and address challenges.
▪ Support the brand manager in HR activities
o Clienteling & Customer experience and CRM
▪ Enhance memorable customer shopping experience and ensure high quality of service standard.
o After Sales Service Management
▪ Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented.
경력 및 자격요건
▪ Bachelor's degree
▪ Proven experience as Retail Manager of luxury global company & industry
▪ Broad knowledge of the jewelry/fashion luxury market
▪ Entrepreneurial mindset
담당업무
02-6281-5074
hkkim@nterway.com
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